BEWARE! What a nightmare from start to finish this project has been.
Kyle and Gabe both exceeded my expectations. Between Kyle's carpentry and design ideas and Gabe's specialty in granite, my kitchen has turned out absolutely beautiful! They were both a pleasure to work with and answered all my questions. Would definitely hire them again! thank you!
This is our third project with Inspiration. We have had Brian Fox on all three and he is amazing. Great communicator, can do darned near anything, is efficient, pleasant and cleans up after his work (and often after others as well!). He is a great asset to Inspiration and we were always happy to see him coming to work on something.
The design for our bathroom was innovative and elegant, thanks to Theresa, our designer. She really pulled together all the colors and textures and was a pleasure to work with. And Scott was the person we called when there were problems. We did have issues with the tiling subcontractor which is why this review is four stars instead of five. But Scott kept after them to get things fixed and did his best to keep them on schedule. It is all good now, but I encourage people to call your project manager the minute there is a problem. They can't fix or follow-up what they don't know about.
The entire experience was a disaster. When we showed up for are appointment to pick out granite we had to wait 35 minutes. The first time they were scheduled to install our granite they didn't show. The second time one piece of granite was 3/4 inch to short. The third time they miscut the wholes for the sink. Terrible customer service. Take your business elsewhere. The installers were nice, not sure how the company is still in business.
If they don't stand behind this work - will they stand behind any other service they offer??
Once they have your money, forget customer service! My "designer" works with Inspiration which I was unaware of. (Glassdoor) their employee turnover rate is very frightening...I wish I read that before handing them over $7,000 The day of the installation, the countertop was not cut properly. Discovered after half of it was put in. Their remedy...take it back to the shop and reschedule 3 weeks from then to reinstall it. At this time, my kitchen stove and sink were all taken out...HA really? So after pleading with them to fix it the installer managed to work overtime to fix it and bring it back the next day. But wait, ...it gets worse. So the final piece goes in and after it is installed, I see that the piece is defective. It was smoothly polished with a couple of ripples whereas the rest of the counter had a distinct pattern that did not match this piece. Their fix, send their "expert" to polish it out. After that did not work, they said they would replace it. Ok, I said, but it has to match the piece next to it. So they bring this piece in that does not match and I said no, it cannot go in. Since they sold me a defective piece, I said, just give me a discount because you sold me a faulty piece, I did not want to deal with it anymore and I would call it good. NO they said, and after I refused to have them put in the UNMATCHING piece, I complain that I want them to cut a matching piece....well guess what, their less than customer service oriented girl calls me and tells me that they closed the case. WITHOUT fixing my countertop! I caution you from using this company, there are far better ones out there. DO NOT USE INSPIRATION!
We have a beautiful up-to-the-minute bathroom that we enjoy every time we go into it.
Beware - take your project and $$ elsewhere. Inspiration Design Center does not stand behind their workmanship and make it right for the customer. My project was solid surface counter tops - poor seam on the edge.
We were also really happy with our plumber, Alex Brewer. He was efficient, personable (who wants grumpy tradespeople in your house?) and helped solve a couple of logistics issues for us. Another asset for Inspiration!
Inspiration Design Center is a US Furniture Store based in Burnsville, Minnesota. Inspiration Design Center is located at 2200 Highway 13 West, Burnsville, MN 55337, USA.
Please contact with Inspiration Design Center using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Inspiration Design Center opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Furniture Store in Burnsville